Shipping policy
Shipping Policy — The Frenchie Haus
At The Frenchie Haus, we’re committed to getting your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after purchase.
Processing times may be slightly longer during:
-
New product launches
-
Promotions or sales events
-
Holidays
-
High-volume periods
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on your location.
United States
-
Standard Shipping: 5–10 business days
Please note that shipping times are estimates and not guarantees. Delays caused by carriers, weather, holidays, or other unforeseen circumstances are outside of our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the shipping method selected.
We may offer free shipping promotions from time to time. These will be clearly communicated on our website when available.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout.
The Frenchie Haus is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your address, contact us immediately at:
We cannot guarantee changes once an order has been processed or shipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, The Frenchie Haus is not responsible for lost or stolen packages.
If you believe your package has been lost or stolen, we recommend:
-
Checking with household members or neighbors
-
Contacting the shipping carrier directly
-
Filing a claim with the carrier if necessary
We’re always happy to help guide you through the process if needed.
International Shipping
We currently ship within the United States.
International shipping options may be added in the future.
Order Tracking
You will receive tracking information via email once your order ships. Please allow 24–48 hours for tracking updates to appear after shipment.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support@thefrenchiehaus.com.
We’re always happy to help.
Preorders
If your item is marked as preorder, estimated shipping dates will be provided on the product page.
Preorder items ship once inventory becomes available.
If your order contains both preorder and in-stock items, your order may ship together once all items are ready.
